Shipping policy

<h1>Shipping Policy</h1>

<p><em>Last updated: September 4, 2026</em></p>

<h2>Print-on-Demand Products</h2>

<p>Most Plan 10 Pictures products are printed or produced specifically for you after your order is placed. Because these products are made on demand, your order requires production time before it can be shipped.</p>

<p>Production and delivery estimates may vary by product, fulfillment provider, destination, order volume, weekends, holidays, and carrier conditions. Any estimated delivery date displayed during checkout is an estimate and is not guaranteed.</p>

<h2>Order Processing and Production</h2>

<p>After your order is submitted, it is sent to one of our production partners for fulfillment. Once production begins, we may be unable to change or cancel the order.</p>

<p>Please carefully review the product, size, color, quantity, and shipping address before completing your purchase.</p>

<h2>Shipping Rates and Delivery Estimates</h2>

<p>Available shipping options, charges, and estimated delivery times will be displayed during checkout.</p>

<p>Delivery estimates include both production and carrier transit time when indicated. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our reasonable control may affect delivery.</p>

<h2>Separate Shipments</h2>

<p>Products in the same order may be produced by different fulfillment partners or at different facilities. As a result, your order may arrive in multiple packages and on different dates.</p>

<p>You will not be charged additional shipping solely because we divide an order into multiple shipments.</p>

<h2>Tracking Information</h2>

<p>When tracking is available, you will receive an email after your order ships. Tracking information may take additional time to update after a shipping label is created.</p>

<h2>Shipping Destinations</h2>

<p>Available shipping destinations are shown during checkout. If the website does not accept an order for your address, please contact us at <a href="mailto:info@plan10pictures.com">info@plan10pictures.com</a> before placing your order.</p>

<p>Customers are responsible for any customs duties, import taxes, or other fees imposed on international shipments.</p>

<h2>Incorrect Shipping Addresses</h2>

<p>Customers are responsible for providing a complete and accurate shipping address. Plan 10 Pictures is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address submitted with an order.</p>

<p>If you notice an error after ordering, contact us immediately at <a href="mailto:info@plan10pictures.com">info@plan10pictures.com</a>. We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered production.</p>

<h2>Delayed Orders</h2>

<p>Print-on-demand orders may occasionally experience production or shipping delays. If we cannot fulfill or ship your order within the timeframe originally provided, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.</p>

<h2>Lost Packages</h2>

<p>If tracking shows your package as delivered but you cannot locate it, please check the delivery area, ask other members of your household, and contact the shipping carrier.</p>

<p>If your package remains missing, email us at <a href="mailto:info@plan10pictures.com">info@plan10pictures.com</a> with your order number and tracking information. We will work with our fulfillment partner and shipping carrier to determine what assistance may be available.</p>

<h2>Damaged, Defective, or Incorrect Products</h2>

<p>If your product arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us at <a href="mailto:info@plan10pictures.com">info@plan10pictures.com</a> as soon as possible.</p>

<p>Include your order number, a description of the problem, and clear photographs of the product and packaging. We will review the issue with our fulfillment partner and, when appropriate, arrange a replacement or other resolution.</p>

<h2>Returned or Undeliverable Packages</h2>

<p>If a package is returned because of an incorrect address, refused delivery, or failure to collect the shipment, the customer may be responsible for the cost of producing or reshipping the order.</p>

<h2>Returns and Exchanges</h2>

<p>Because most products are made specifically for each order, <strong>all sales are final</strong>. We do not accept returns or exchanges for ordering the wrong size or color, changing your mind, or other buyer-selection errors.</p>

<p>This policy does not affect our willingness to assist with damaged, defective, misprinted, or incorrect products. Please review our Return Policy for complete details.</p>

<h2>Contact Us</h2>

<p>For questions about shipping or an existing order, contact:</p>

<p>
  <strong>Plan 10 Pictures</strong><br>
  Email: <a href="mailto:info@plan10pictures.com">info@plan10pictures.com</a>
</p>